US Dollars
$0.00
- Items (0)

Swiss-Store FAQs

Experiencing technical problems with your Swiss Army Knife? Have a question about our delivery times? This page should answer any queries you have about our Victorinox products and our postage and delivery systems. Click on the area you have a question about below to jump to that section. 

Product Advice  -  Technical Advice  -  Ordering and Delivery Advice

Can't find the solution on this page? You can contact us directly on this number: +44 (0)844 5678 365  

International callers can contact us with this number: +44 (0)1242 698 987 



Leatherman Product Advice

- Where are Victorinox Swiss Army Knives manufactured?

Victorinox knives are all produced by a factory of passionate workers in Ibach, Switzerland. You can learn more about Victorinox on our dedicated Swiss Army History page. 

- What is the warranty for a Victorinox Swiss Army Knife?

Victorinox guarantees all knives and tools to be manufactured using first class steel. Victorinox also guarantees a life time against any defects in material and workmanship. Damage caused by normal wear and tear, misuse or lack of care are not covered by this warranty.

- Which Swiss Army Knives are TSA Approved?

In compliance with airline luggage rules and regulations, dangerous or potentially dangerous objects are generally banned from carry-on luggage. However, these regulations may vary depending on the airport/airline or country. You should always ensure you’ve done your research before taking your tool anywhere near the airport.

- Which is the best knife for me?

Choosing the right Victorinox Swiss Army Knife or SwissTool is crucial to guarantee you’ll be satisfied. Each tool has its own specifications making it a better fit to some jobs over others. Decide what you’ll be using it for and then use our filter system on our website to whittle down the selection to find the right one for you.

- Can I legally carry my Victorinox SAK/What are the Knife Laws?

For any information on age restrictions or basic laws on knives (including the UK carry laws) please see our Knife Age Restrictions and Law page.

 





Leatherman Technical Advice

- Are Victorinox knives good quality/Do Victorinox knives rust?

Victorinox Knives are manufactured using Stainless Steel. Stainless Steel has a high resistance to corrosion. However, this does not mean it is resistant to rust or corrosion if not looked after properly.  Regular cleaning and oiling are important for your Swiss Army Knife to function properly. We recommend Farrar & Tanner Multi Tool Oil.

- How do I care for/resharpen my Swiss Army Knife? 

In order to re-sharpen your Swiss Army Knife at home you’ll need to be using a Sharpening Stone. You can get your hands on one in our store, it’s quick and simple, just ensure you follow the right instructions for the blade you are sharpening. 

 




Leatherman Ordering and Delivery Advice

 - What are the returns/warranty policies?

All information on returns and warranties can be found on our website.

- Can I get my Swiss Army Knife engraved? - Will it slow down the process?

Yes, your knife or multi-tool can be engraved! Visit our laser engraving page for more information. All orders put through before 2pm will be engraved the same day and will have no affect on the process of delivery.

- I can't log in to my account? 

If you’re having trouble with your account, don’t hesitate to call us (0844 5678 365). We can find out what the problem is and reset your account if needed.

- How long does delivery take/What shipping options are there?

We offer several different delivery options from standard (3-5 working days) to guaranteed next week day. You can read our dedicated delivery options page for more information.