Returns & Warranties


Free 60 Day Returns

Personalised Items: We are so confident you will be delighted with the quality of the engraving or embossing, however if you are not completely satisfied we are happy to arrange an exchange or refund for you.

 

Our UK returns page on Royal Mail

 

Free Collection (No Printer Required) Book a collections from your doorstep, office or safeplace. Royal Mail will bring the label to you.

Drop off (No Printer Required) If you don't have a printer you can drop at your Post Office by generating a QR code . Please check that your post office has printing facilities first here.

Drop off (Printer Required) If you have a printer you can drop at your local Post Office or Parcel Postbox.

 

Returns from outside the UK will need to pay return postage.


Warranty

Swiss-Store will directly replace any item that is found to be damaged or faulty within 7 days of it arriving with the customer and only once the item in question has been returned to us

 

Should a product develop a fault and become defective outside of the first 7 days of receipt of goods, but still within the first 30 days of ownership, the item will need to be returned to us by the customer using our free returns label and a warranty claim will be initiated by us, on your behalf.

 

Beyond the first 90 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the UK distributor/s of the brand/s of product/s that were purchased and you will need to contact them directly. You are welcome to contact us for the relevant distributor/s contact information to assist with your claim.

 

Swiss Store does not stock replacement parts nor does it offer a repair service. Enquiries of this nature should also be directed to the UK distributor.

 

Click here to contact us

VICTORINOX KNIVES

customerservices@burton-mccall.co.uk
All Victorinox knives, multi tools, pocket tools & swiss army knives sold by Swiss-Store carry a lifetime manufacturer’s warranty. Please see below for Wenger watch warranty information.
Please note that proof of purchase may be required to initiate a claim through both Swiss-Store and the UK distributor.

 

WENGER, MONDAINE & VICTORINOX WATCHES

Wenger is proud to stand by their quality Swiss craftsmanship with a 3-Year Limited Warranty. Your Wenger watch is warranted to the original consumer/purchaser against breakage or malfunction under normal use due to defects in material or workmanship, for a period of 3 years from the date of purchase. The 3-Year Limited Warranty also includes all components and craftsmanship of the Swiss movement & watchcase. The warranty is not extended to the watch strap, bracelet, finish, crystal or battery.

For full Wenger, Mondaine & Victorinox warranty details and for all servicing & repair enquiries, please contact the UK approved service centre...
Locker, Hull & Thornton Ltd
10 High View Close
Vantage Business Park
Hamilton
Leicester
LE4 9LJ
Telephone: 01664 420003
E-mail: wenger@lockerhullthornton.com

 

FELCO TOOLS

All Felco tools sold by Swiss-Store carry a lifetime manufacturer’s warranty. Please see below for Wenger watch warranty information.
Please note that proof of purchase may be required to initiate a claim through both Swiss-Store and the UK distributor.

If you require further assistance or need instructions on how to resolve a warranty claim, you may contact our service department by email at sales@swiss-store.co.uk for a prompt reply.

Email: customerservices@burton-mccall.co.uk

 

WENGER LUGGAGE

Website HERE

VICTORINOX LUGGAGE

Website HERE

Email: service.travelgear.ch@victorinox.com

If there is anything more we can do to help, please do not hesitate to contact us