Returns & Warranties


Returns

You can return goods you have ordered from us for any reason at any time within 90 days after the day of receipt for a full refund or exchange.

 

All goods must be returned unused and with their original undamaged packaging with all contents included for a refund to be granted. 

 

Please include your name and order number, and brief statement of the reason for return and if you would prefer a replacement, alternative product or refund. 

 

We offer a FREE returns service on all products for UK orders. Simply fill out the form HERE, print the label and drop your parcel off at your local Post Office.

 

Engraved Orders: We are so confident that you will be delighted with the quality of the engraving that if for any reason you are not completely satisfied we still offer our no quibble returns service.

  


Warranty

Swiss-Store will directly replace any item that is found to be damaged or faulty within 7 days of it arriving with the customer and only once the item in question has been returned to us

Should a product develop a fault and become defective outside of the first 7 days of receipt of goods, but still within the first 30 days of ownership, the item will need to be returned to us by the customer at their own expense and a warranty claim will be initiated by us, on your behalf.

Beyond the first 90 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the UK distributor/s of the brand/s of product/s that were purchased and you will need to contact them directly. You are welcome to contact us for the relevant distributor/s contact information to assist with your claim.

 

Click here to contact us

VICTORINOX KNIVES

customerservices@burton-mccall.co.uk
All Victorinox knives, multi tools, pocket tools & swiss army knives sold by Swiss-Store carry a lifetime manufacturer’s warranty. Please see below for Wenger watch warranty information.
Please note that proof of purchase may be required to initiate a claim through both Swiss-Store and the UK distributor.

 

WENGER, MONDAINE & VICTORINOX WATCHES

Wenger is proud to stand by their quality Swiss craftsmanship with a 3-Year Limited Warranty. Your Wenger watch is warranted to the original consumer/purchaser against breakage or malfunction under normal use due to defects in material or workmanship, for a period of 3 years from the date of purchase. The 3-Year Limited Warranty also includes all components and craftsmanship of the Swiss movement & watchcase. The warranty is not extended to the watch strap, bracelet, finish, crystal or battery.

For full Wenger, Mondaine & Victorinox warranty details and for all servicing & repair enquiries, please contact the UK approved service centre...
Locker, Hull & Thornton Ltd
10 High View Close
Vantage Business Park
Hamilton
Leicester
LE4 9LJ
Telephone: 01664 420003
E-mail: wenger@lockerhullthornton.com

 

FELCO TOOLS

All Felco tools sold by Swiss-Store carry a lifetime manufacturer’s warranty. Please see below for Wenger watch warranty information.
Please note that proof of purchase may be required to initiate a claim through both Swiss-Store and the UK distributor.

If you require further assistance or need instructions on how to resolve a warranty claim, you may contact our service department by email at sales@swiss-store.co.uk for a prompt reply.

Email: customerservices@burton-mccall.co.uk

 

WENGER LUGGAGE

Website HERE

VICTORINOX LUGGAGE

Website HERE

Email: service.travelgear.ch@victorinox.com

If there is anything more we can do to help, please do not hesitate to contact us